Email Notifications
Email is the default notification channel in Pulsar. Configure who receives alerts and when.
Setup
Email notifications are enabled by default using your account email.
Adding Recipients
- Go to Settings > Notifications
- Under Email, click Add Recipient
- Enter the email address
- Click Save
Multiple Recipients
Add multiple email addresses to notify your entire team:
- Primary on-call:
oncall@company.com - Development lead:
dev-lead@company.com - External monitoring:
alerts@pagerduty.com
Email Content
Alert emails include:
| Field | Description |
|---|---|
| Subject | Site name and alert type |
| Status | Current site status (Down/Up) |
| URL | Direct link to the site in Pulsar |
| Details | Error message or failure reason |
| Timestamp | When the issue was detected |
Example Alert Email
Subject: [PULSAR] mystore.com is DOWN
Site: mystore.com
Status: DOWN
Time: 2024-01-15 14:32:00 UTC
Error: HTTP 503 Service Unavailable
Response time: 2,340ms
View in Pulsar: https://pulsar.byte8.io/sites/abc123
Example Recovery Email
Subject: [PULSAR] mystore.com is UP
Site: mystore.com
Status: UP
Time: 2024-01-15 14:45:00 UTC
Downtime duration: 13 minutes
View in Pulsar: https://pulsar.byte8.io/sites/abc123
Configuration Options
Notification Frequency
Control how often you receive emails:
| Setting | Description |
|---|---|
| Immediate | Send as soon as issue is detected |
| Digest | Hourly summary of all alerts |
Alert Types
Choose which alert types trigger emails:
- Site down
- JavaScript errors
- Checkout failures
- Performance degradation
Best Practices
- Use team aliases - Send to
team@company.cominstead of individuals - Configure routing - Set up email rules to prioritize Pulsar alerts
- Add backup recipients - Ensure coverage during vacations
- Test delivery - Use the test notification feature to verify setup
Troubleshooting
Not Receiving Emails
- Check spam/junk folders
- Verify email address is correct
- Check for email filtering rules
- Whitelist
alerts@byte8.io
Delayed Emails
Email delivery depends on your email provider. For time-critical alerts, consider adding Slack or webhooks as backup channels.